message about ban [Incident: 130903-002146] Входящие
NCSOFT Support <
[email protected]> 4 сентября 2013 г., 19:39
Кому:
[email protected]
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Thank you for your support request. Our response is included below. If you have other questions, please reply to this message or update your incident by clicking the link below.
We will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
You can also review and update your ticket at our support site by clicking this link.
Subject
message about ban
Discussion Thread
Response Via Email (GM Xionaque) 09/04/2013 10:39 AM
Greetings,
Your Lineage II account [******] has been permanently closed for violations of the User Agreement. This account will no longer be accessible and can never be reactivated.
Game logs of your account activity show conclusive evidence of third party software (aka bot programs) used in conjunction with the Lineage II service. I am unable to provide you with any more detailed information regarding our detection methods. By displaying the information we have collected and sharing this with you, we would be supplying you with data that could be used in the future to avoid our methods of identification and detection.
You are welcome to submit additional questions, however, we do not want to give you the impression that anything you say or do will reverse or alter the decision to close your account. The evidence has been reviewed by multiple team members and is no longer up for review.
User Agreement
http://us.ncsoft.com/en/legal/user-a...agreement.html
Rules of Conduct
http://us.ncsoft.com/en/legal/user-a...f-conduct.html
Regards,
GM Xionaque
NCSOFT Account Administration
Customer By Email ( ) 09/03/2013 04:29 PM
oh, its very old info because account was created in 2006 year.
First name - **********
Address - *******************
date of birth - *************
Unique account ** - ******-*******-*
I could be wrong in writing. my english isn't good. For questions
about serial codes I bought boxes with game and prepaid game cards.I
hope this information is enough.
2013/9/4, NCSOFT Support <
[email protected]>:
>
> Thank you for your support request. Our response is included below. If
> you have other questions, please reply to this message or update your
> incident by clicking the link below.
>
> We will assume your issue has been resolved if we do not hear from you
> within 72 hours.
>
>
>
> You can also review and update your ticket at our support site by
> clicking, or copying and pasting, the link below.
>
https://help.ncsoft.com/app/account/.../i_id/11218389
>
>
> Subject
> ---------------------------------------------------------------
> message about ban
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response Via Email(GMTangent) - 09/03/2013 03:41 PM
> Hello,
>
> Thank you for contacting us. I just need to verify some information on your
> account. Please provide as much of the following information as you can:
>
> -- What first and last name did you use when you created the account?
> -- What physical address did you use when you created the account?
> -- What date of birth did you use when you created the account?
> -- What are the 20-digit serial codes for all games you added to the
> account?
> -- What is the Unique Account ID for all the game accounts you added to the
> account? (This was sent to you via e-mail on the date your game account was
> activated with a subject header of 'Game Account Activated'.)
> -- Original billing information: If activated using a credit/debit card,
> please provide the last 4 digits of the credit card used ONLY. If activated
> using a game time card, please provide the 20-digit game time card code used
> to activate the account. If activated using PayPal(R), please provide the
> Transaction ID or the Invoice ID associated with the original activation
> purchase.
>
> Thanks,
> GM Tangent
> Lineage II Game Support
>
> Customer By Web Form ( ) - 09/03/2013 03:34 PM
> Hello.
> I was disconnected from the game and when i relogin i saw that message on
> website about i'm banned. Why i have get ban?
>
>
>
>
>
--
. .
Response Via Email (GMTangent) 09/03/2013 03:41 PM
Hello,
Thank you for contacting us. I just need to verify some information on your account. Please provide as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
Thanks,
GM Tangent
Lineage II Game Support
Customer By Web Form ( ) 09/03/2013 03:34 PM
Hello.
I was disconnected from the game and when i relogin i saw that message on website about i'm banned. Why i have get ban?