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Thank you for contacting us with regard to the removal of your Security Key.
To ensure the security of your account and in order to remove the registered Security Key as well, please do contact our Account and Billing Customer Service Team via the phone.
To contact our Customer Service Team please call the number listed below for your country:
• USA: (312)725-5740 ,
• UK: (020) 356 45 481
• Germany: (069) 99 991 5590 (Phone support available from 13.00 CET - 01.00 CET)
• France: (0157) 324 728 (Phone support available from 13.00 CET - 01.00 CET)
Please note: Calls may be subject to charges from your provider.
If you’re calling from a country that is not listed above, please see this FAQ:
www.swtor.com/support/helpcenter/5200 for more information about contacting our Customer Service team.
Please replace the ‘+’ at the beginning of the number with the international call prefix for your country (for example, the prefix for European Union countries is ‘00’, so the number to call would be 0044 2035642555).
If you are unsure of the international call prefix for the country you are calling from, we recommend contacting your telecommunications service provider. Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call.
Customer support will be provided in English, French, and German only.
Please be advised that you can add a new Security Key to your account, once the original Security Key has been removed. From there you can use a Digital Security Key for active subscribers or a Physical Security Key through your account page on
www.swtor.com
Security Key provides an optional extra layer of security for your game account. The key generates a unique, time-sensitive, extra password for your account. This makes it more difficult for someone to gain access to your account through hacking or phishing attempts.
For general information regarding Security Keys, including guides on how to add them to your account, please consult this Help Center article:
http://www.swtor.com/support/helpcenter/2201
Thank you for your patience and understanding, and please accept our sincerest apologies for the inconvenience it caused you. Should you require further assistance with any other issues, please do not hesitate to call us again or send us a ticket to
[email protected].
Regards,
Frank
EA Customer Experience
"Now you can invite your friends to try out Star Wars: The Old Republic for free. Visit
www.swtor.com/info/friends for more information, and help them get started today!"
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В настройках программы на телефоне (Iphone) у мен вот такие настройки!
Security Key İnformation.
Phone GMT time:
Sun Feb 10 10:12:36 2013
Time zone GMT offset
GMT+04:00