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Итак после очень долгого перерыва игры в АоК(Created 2009-02-21 20:38:43) решил таки вернуться и оплатить игру. Зарегистрировал карту киви, но так как там было недостаточно средств а платежи у них идут автоматически он был failed. Положил нужное кол во денег, а кнопки "совершить оплату" или что то подобное то в учетке и нет. Ну решил написать гму чтобы удалил платеж. Гм платеж удалил, но вместе с этим взял да и сменил тип учетки на ЕУ, причем я был против, но ему как то по*. В результате все цены стали евро, однако в учетке почему то остались старые формы платежей(т.е. в спешиал офферс висит предложение купит ьпремиум за евро а в пеймент методс висит "Membership - 3 Month Premium Membership Russian". Причем при попытке обновить инфу по платежам( я выбрал снова 3 мес) у меня аккаунт стал

Цитата:

Account status Open Playable - Playable

а деньги с карты не снялись. Я даже 1 день поиграл так "бесплатно". Сегодня зашел в игру - там уже висит "подписка на игру" т.е. акк заблочен и стал фри. А в учетке все по прежнему Опен. Диалог с гм по этому поводу ничего не дал. вот собственно он

Цитата:

(09:34:00 AM GMT) Welcome to Funcom Live Support.
Our goal is to serve you as quickly as possible.

While you are waiting for a Customer Support Representative provide us with the following information:
*Account name
*Describe the issue you are experiencing

Thank you and we will be with you shortly.
(09:34:33 AM GMT) Mike has entered the chat.
(09:34:41 AM GMT) Mike: Greetings!
(09:34:50 AM GMT) Mike: Welcome to funcom live chat, how can I assist you?
(09:35:50 AM GMT) Me: Hello, my account is *****. My problem is that yesterday i has RU account but some GM changed it to EU. So i cannot complete my payments because they twice higher. Yesterday i want to purpchase 3 premium month but when payment failed i asked Gm about this and he changed my acc but i didnt ask him to do this.
(09:37:26 AM GMT) Me: Payment cannot proceed because i pay with Visa and when time come i dont have enough money on it. But after first payment failed i put money on card and want to do 2nd payment but Gm changed acc to EU so this is the problem
(09:37:54 AM GMT) Me: now i have "Account status Open Playable Playable Character Slots 9" and "Membership 3 Month Premium Membership Russian Membership valid until 2012-07-13 00:00:00"
(09:38:29 AM GMT) Mike: I dont understand what you mean when you say he changed it to EU. Accounts are either US or EU there is no russian account.
(09:38:37 AM GMT) Me: but i cannot pay, this payment dont work, account asked me to pay via special offer but there only EU prices
(09:39:13 AM GMT) Me: My account was Eu but it was created long ago where Ru prices exist
(09:39:37 AM GMT) Me: i can proove this - just look at my characters they have RUS nicknames
(09:40:31 AM GMT) Me: all that i ask is bring my old prices back, it was like 660 rur for 3 month
(09:45:27 AM GMT) Mike: Unfortunately Funcom no longer supports the RU or Poland account pages at this point. At this point Funcom will only accept Euros or USD. Unfortunately I have no way to give you access to the old prices that were available in rubles. I am sorry for the inconvenience, is there anything else I can assist you with today?
(09:46:10 AM GMT) Me: No thats all, only way for me is leave your game, have a nice day
(09:48:50 AM GMT) Mike: Thank you for contacting funcom, Please feel free to open a live chat if you have any further questions or concerns.
(09:48:55 AM GMT) Mike: Have a Great day.
(09:48:57 AM GMT) Mike has closed the chat session. If you still need help, please don't hesitate to contact us again.

Что мне делать? Платить по евро ценам я не буду, это хамство, какое право они имели менять мне тип учетки если как минимум у 5 моих знакомых она спокойно остается РУ и они платят рублями?

[ne-X-us]

Сообщение от Horrendous:

Платить по евро ценам я не буду, это хамство, какое право они имели менять мне тип учетки если как минимум у 5 моих знакомых она спокойно остается РУ и они платят рублями?

Покупай ключи для ру и активируй ими.

[LMago]

Сообщение от Horrendous:

Что мне делать? Платить по евро ценам я не буду, это хамство, какое право они имели менять мне тип учетки если как минимум у 5 моих знакомых она спокойно остается РУ и они платят рублями?

Когда у твоих знакомых изменится тип учетки, они столкнутся с теми же проблемами что и ты сейчас. Это все равно случится рано или поздно

Хм, а тайм карты есть только 60 дней да и то не везде, или достаточно 1 раз купить тайм карту и потом можно будет из учетки платить? Просто 3 мес в учетке это 660р а тайм карта на директ коде на 2 мес - 500р.

Или можно вообще купить просто ключ активации премиума? http://www.pwlvl.ru/games/27/pages/ageofconankey.html вот как тут

[ne-X-us]

Активация только для активации т.е. один раз.

После упразднения ру серверов цены у всех должны быть в евро. То что у некоторых до сих пор в рублях - подарок от фанкома... Так что бери ключ и пиши в саппорт что бы активировали (ру ключи активируются только вручную саппортом).

УУУ, тоесть потом только ключами платить? Мда, да это переплата, лучше оставлю все как есть.

[Fumo]

Сообщение от ne-X-us:

подарок от фанкома

такой же подарок, как и с баговаными аками, через некоторое время прилетит счет и привет

Конец немного предсказуем

Цитата:

Thank you and we will be with you shortly.
(11:23:06 AM GMT) Seth has entered the chat.
(11:23:14 AM GMT) Seth: Thank you for contacting Funcom Customer Support.
(11:24:33 AM GMT) Me: Good afternoon I such question, my account had ruuskiya I decided to return to game as on my account there was an action of 1200 rubles of 6 months of game 1 месяц все additions, now it became why that European now I have no possibility to pay in euro, whether I can pay on the stock once, and then already pay in euro
(11:25:55 AM GMT) Me: Return please special offers back
(11:26:25 AM GMT) Seth: One moment please.
(11:26:49 AM GMT) Me: At me it is now paid and I can not play why
(11:26:52 AM GMT) Seth: What is your account name?
(11:27:13 AM GMT) Me: Membership 3 Month Premium Membership Russian Membership valid until 2012-07-13 00:00:00
(11:27:28 AM GMT) Me: rudjus
(11:27:28 AM GMT) Seth: account name?
(11:27:32 AM GMT) Seth: Thank you.
(11:27:35 AM GMT) Seth: One moment please.
(11:29:33 AM GMT) Seth: That payment seems to have been removed yesterday. You were not charged for that payment, and the 3 month premium membership from it is not active.
(11:30:53 AM GMT) Me: Well then return back special offers with payment in rubles to you I will be very grateful
(11:33:52 AM GMT) Seth: You were not charged for a 3 month premium subscription. Is there something else you were talking about?
(11:34:55 AM GMT) Me: i think that it little unfair that after my asking you transform my account to EU from ru
(11:35:58 AM GMT) Me: i want you to returm to me special offers that was on my Ru account and transfrom it back
(11:37:30 AM GMT) Me: 1200 rubles of 6 months of game 1 month ????????? ????? and Turan bag 72 slots
(11:37:44 AM GMT) Seth: There are no RU servers. The RU servers were merged into EU servers.
(11:38:26 AM GMT) Seth: I can't help you with this.
(11:38:48 AM GMT) Seth: Every Customer Support Representative will tell you this same answer.
(11:39:48 AM GMT) Me: moment please
(11:41:45 AM GMT) Me: I know it but payment was in rubles, well simply return me the special offer with payment in rubles
(11:42:49 AM GMT) Seth: We can't offer the same offer you received for RU accounts. We don't accept rubles anymore. I apologize for the inconvenience.
(11:43:59 AM GMT) Me: Where at payment give all additions of Khitai and Turan
(11:45:23 AM GMT) Me: Well return me specially the offer to euro with Khitai and Tyran and bag 72 slot?
(11:45:35 AM GMT) Me: ok?
(11:45:59 AM GMT) Seth: Ah!
(11:46:18 AM GMT) Seth: You have Khitai and Turan, but these won't be active while your account is free to play.
(11:46:36 AM GMT) Seth: You would need to get a premium subscription to be able to access them.
(11:47:41 AM GMT) Me: I have no Turan I want to use this special offer and all
(11:49:32 AM GMT) Seth: No other special offers for RU accounts are available. You have the Rise of the Godslayer. If you have unused keys or offers, they will not work and are no longer valid.
(11:49:46 AM GMT) Me: Simply return me special offers (action) and I on them will pay everything
(11:49:51 AM GMT) Seth: If you have the Turan key, I may be able to activate it for you.
(11:50:19 AM GMT) Seth: Do you have a Turan key?
(11:50:42 AM GMT) Me: NO
(11:51:11 AM GMT) Seth: Then I can't help you.
(11:51:13 AM GMT) Seth: I apologize.
(11:51:45 AM GMT) Me: can you simply return me special offers in rubles? thats all that iask
(11:51:58 AM GMT) Seth: I can not.
(11:52:09 AM GMT) Me: in evro
(11:52:15 AM GMT) Me: euro
(11:52:44 AM GMT) Seth: EU offers are different than RU offers. If you can find the same offers in EU, you may attempt to purchase those.
(11:55:12 AM GMT) Me: after i buy premium will special offers appear or not?
(11:55:42 AM GMT) Seth: No RU offers will appear. Only EU offers.
(11:56:01 AM GMT) Seth: You will get access to Khitai after you buy a premium subscription.
(11:57:09 AM GMT) Seth: I apologize for the inconvenience.
(11:57:16 AM GMT) Seth: Is there anything else I can help you with today?
(11:57:24 AM GMT) Me: will i have special offers 6month membership khitai turan keys and veteran bag? i asking only this!
(11:59:30 AM GMT) Seth: There are EU offers similar to those. The cost may be different from RU offers.
(12:02:13 PM GMT) Seth: Is there anything else I can help you with?
(12:02:22 PM GMT) Me: yes
(12:02:38 PM GMT) Me: make this offers avaible for me now and i pay for them NOW. i dont want to buy premium, i want pay for this offers.
(12:03:19 PM GMT) Me: in EU
(12:04:30 PM GMT) Seth: There are EU offers available to you like these offers. You can buy them in the in game store.
(12:07:03 PM GMT) Seth: Do you have any more questions I can answer?
(12:07:14 PM GMT) Me: i want buy them from account not a game store. In game store there no six month membership and khitai and turan is much higher price.
(12:08:11 PM GMT) Seth: That is the only price we offer now. We no longer accept rubles.
(12:08:37 PM GMT) Seth: There is a 6-month subscription.
(12:09:14 PM GMT) Me: i will buy it in euro. give me access to this offers via acoount thats all
(12:10:32 PM GMT) Seth: Some of the offers are only available on the in-game store.
(12:11:02 PM GMT) Me: Make me specially the proposal with Khitai and Tyran and month free of charge and a bag on 72 slots in my account it was I will pay in euro BUT make it now
(12:12:17 PM GMT) Me: this offers was in my account one day ago who are you trying to fool?
(12:13:18 PM GMT) Me: I am ready to pay in euro only return them back
(12:14:50 PM GMT) Seth: I don't see an offer like that. You can purchase the 6-month subscription on your account, and you can purchase other offers using the in-game store.
(12:15:07 PM GMT) Seth: I can't help you with offers that are no longer supported.
(12:15:47 PM GMT) Me: Do you know Anders Breivik? After all you have done he comes for you.
(12:16:52 PM GMT) Me: have a nice day in age of conan
(12:17:03 PM GMT) Seth: Please do not threaten Funcom Employees.
(12:17:51 PM GMT) Me: Sorry but ive already called him and he will come...
(12:18:08 PM GMT) Seth: I hope you are able to find the EU offers fair. I'm sorry I wasn't able to help you with expired offers.
(12:20:37 PM GMT) Seth: If you have any questions or concerns, feel free to open a new live chat session. Please note that opening new requests about the same problem will be ignored or declined.
(12:20:37 PM GMT) Me: one moment
(12:20:54 PM GMT) Me: can you activate russian timecard that i have?
(12:21:54 PM GMT) Seth: Can you tell me the key? I can check.
(12:22:02 PM GMT) Me: Why I bought them then from your official representatives?
(12:23:03 PM GMT) Me: Well later good-bye
(12:24:06 PM GMT) Seth: If you tell me the key, I can check if it works.
(12:25:58 PM GMT) Seth: It appears that may have closed your live chat session. If you have any additional questions or would like to check if your keys work, please open a new live chat session.
(12:26:14 PM GMT) Seth: Thank you again for contacting Funcom Customer Support, have a nice day.
(12:26:22 PM GMT) Seth has closed the chat session. If you still need help, please don't hesitate to contact us again.

[ne-X-us]

Сообщение от Horrendous:

Конец немного предсказуем

Ясный пень... ты начал пугать Бревиком какого то нонейма который сидит в штатах... Удивительно что он вообще так долго стобой общался... Скучно видимо было в воскресенье...

[LMago]

И даже после угроз пытался тебе помочь, фу

Он ничем не помог. Пытался мне втереть, чтоб я покупал китай и туран через магазин, когда в учетке все это дело стоило 600р + сумка еще и 3 мес игры.
Fucnom, Funcom never changes. В общем тему close, игру лив.

[beatart]

Да, моя русская учётка, которую я ещё на ДО создавал, стала еу (не обратил внимание когда это произошло). Теперь всё стоит в евро как а евро акке: подписка и поинты. В свое время успел прикупить себе 6900 ФП за рубли... так и знал, что так случится.
П.И. В шопе отменили полностью русския язык???

[AzOVskii_renamed_757923_12082022]

тоже стала еу учетка, но цены так же в рублях