Communication History
Chat Transcript Vera "Eveoro" via Chat 26.06.2012 20:01
Hi, my name is Vera "Eveoro". How may I help you?
Millenia Millenia: i cannot log into tera
Millenia Millenia: getting User authentication failed
Vera "Eveoro": Hi, I just proof your account
Millenia Millenia: ***
Millenia Millenia: i didn't receive any notification emails and so on
Vera "Eveoro": It is temporary blocked
Millenia Millenia: was logging 2 days ago then was online
Millenia Millenia: ehm?
Millenia Millenia: blocked? why?
Vera "Eveoro": It seems that there is a third party program that you are using, that does not allow us to identify your IP - something like proxy.
Millenia Millenia: i've been asking in support is proxy prohibited or no
Vera "Eveoro": As soon you login without this program you will be able to play again
Vera "Eveoro": Proxy is not allowed.
Millenia Millenia: moment
Vera "Eveoro": OK
Millenia Millenia:
http://www.only4.pro/uploads/images/...4bd750f510.jpg
Vera "Eveoro": As you can see in this mail, using proxy is on your own responsability.
Millenia Millenia: But we will not ban you for trying playing TERA via a proxy.
Millenia Millenia: i dont even play tera via proxy i just log in
Millenia Millenia: i'm having ~120ms ping to europe
Vera "Eveoro": I'm sorry it seems that you are using some program which causes the block.
Millenia Millenia: dont rly know how it's working
Millenia Millenia: so i just need to log in without using this program
Millenia Millenia: ?
Vera "Eveoro": Yes
Millenia Millenia: okay
Vera "Eveoro": If you don't use a program that hides your IP, you should be able to login.
Vera "Eveoro": Do you have any further questions?
Millenia Millenia: nope
Millenia Millenia: cya
Vera "Eveoro": Thank you for contacting Frogster Support and have a nice evening! :)
'Millenia Millenia' disconnected ('Concluded by Agent').